Frequently Asked Questions

 

WHY SUBSCRIBE TO BOXED LOCKS?

Each month you will look forward to receiving a new box with fresh hints, clues, props and a new lock.


IS BOXED LOCKS AN ESCAPE GAME?

No. Although inspired by classic escape rooms, you are not locked in our boxes. Instead, you are aiming to find your way in!


HOW CAN I SIGN UP?

Click "subscribe". Don't worry, if you only want 1 box, you can mark your subscription as a non-renewing gift or simply cancel before the 11th of the month.


CAN I GET A DISCOUNT?

With a monthly subscription, enter FIRST5  to receive £5 off your first box. We also have a ‘refer a friend’ scheme which will offer great discounts for Box 2 up to the full cost of your box!


WHAT WILL BE IN THE BOX?

Each box will contain a locked container such as a chest, a series of cards and envelopes (your clues), a decoder and other items which will help you along the way.


HOW LONG WILL THE GAME LAST?

The average time for completion is between 1 hour and 2.5 hours; perfect for a games’ evening or a rainy afternoon!


CAN I PLAY THE GAME MORE THAN ONCE?

Unfortunately, playing the game will render some of the clues unusable. However, you will find use for some of the items after the game has been played. For example, you are welcome to re-use the padlock, although please note that it is not Heavy Duty.


HOW OFTEN WILL I RECEIVE DELIVERIES?

On subscribing, you will receive monthly deliveries.


IF I DECIDE BOXED LOCKS IS NOT FOR ME, WILL I BE CHARGED FOR CANCELLATION?

No, cancellation will be free up to the cut-off point (11th of each month).


HOW CAN I MAKE SPECIAL REQUESTS?

E-mail or message us with details of anything you would like to see in future boxes. Your enjoyment is our top priority!